A training session on “Developing Communication Skills” was conducted by K.A. Sagyndykova, a specialist from the Psychological Support Service, for the staff of Shakarim University.

During the training, particular attention was given to the following key aspects:

• Enhancing Teamwork

– Employees learned how to build effective, open, and respectful communication with one another.
– There was an increase in cooperation and a greater sense of responsibility toward achieving common goals.

• Improving the Quality of Business Communication

– Written and verbal communication skills improved in everyday work processes such as correspondence, meetings, and reporting.
– Participants acquired the ability to conduct business discussions in a polite and clear manner.

• Reducing Misunderstandings Among Staff

– Participants developed skills in resolving conflicts at an early stage, conducting calm and constructive dialogue, and practicing active listening.
– The level of psychological comfort within the team increased.

• Boosting Confidence and Responsibility

– Employees became more confident in expressing their opinions and began taking more initiative.
– Task distribution and the sense of accountability improved significantly.

• Increasing Motivation and Strengthening Internal Connections

– Effective communication helped foster an atmosphere of mutual support and positivity in the workplace.
– Trust between colleagues grew, contributing to a stronger sense of team spirit.