The specialist from the Psychological Support Service, K.A. Sagyndykova, conducted a training session for the staff of Shakarim University on the topic “Developing Communication Skills.” During the training, the following outcomes were noted:

• Improved understanding of colleagues’ emotions, fostering greater empathy and mutual understanding in communication.
• Developed skills in proper role distribution during group tasks, which enhanced teamwork harmony.
• Increased confidence in responding to difficult questions and managing challenging communication situations.
• Introduced and refined skills in using new communication tools.
• Reduced negative stereotypes and misunderstandings in the workplace.